Operations Manager – CRFC-FCRC

***Pour les offres d’emploi en français, veuillez consulter le site https://crfc-fcrc.ca/category/nouvelles/.

Operations Manager

Position Summary

The Community Radio Fund of Canada is committed to strengthening the independent community media sector across Canada through funding, resources, and capacity building.

The Operations Manager is the core administrative team member and organizational lynchpin reporting directly to the Executive Director (ED). This hands-on, strategic role ensures the seamless and compliant functioning of all internal systems—from finance and governance to human resources and data management—allowing the programs team to focus on delivery of effective funding programs. The successful candidate will bring exceptional administrative rigor and discretion to manage sensitive internal processes while championing the organization’s strategic vision.

Reporting Structure and Work Environment

• Reports To: Executive Director (ED)
• Location: Ottawa, ON – Full-time office-based / Hybrid

Core Responsibilities

The Operations Manager is accountable for the efficiency, compliance, and foundational support across five key administrative disciplines:

I. Human Resources & People Management Support

• Manage the full cycle of hiring processes, including drafting job postings, setting up interviews, liaising with applicants, coordinating reference checks, and supporting the Hiring Committee.
• Assist the ED with the development and execution of employment contracts and formal agreements.
• Serve as the primary administrative point of contact for staff inquiries regarding HR policies and benefits.
• Administer the employee health plan, liaising with the provider, producing informative resources, and responding to general employee benefit inquiries under the ED’s supervision.

II. Governance & Board Liaison

• Provide high-level operational and administrative support to the Board of Directors (BoD).
• Coordinate and prepare all BoD meeting documentation and logistics, schedule meetings, and accurately record and distribute meeting minutes.
• Manage the organization’s membership database and related administrative processes tied to the Annual General Meeting (AGM).
• Assist in booking travel and arranging meetings for the BoD and ED, including processing reimbursements for BoD members.
• Provide necessary operational support to the Community Broadcasters of Canada Foundation (CBCF), liaising with its ED and Board as required.

III. Financial Operations & Compliance

• Execute timely and accurate payroll processing, including managing internal communication with staff regarding upcoming pay periods.
• Serve as the main point of contact for corporate and health insurance providers under the supervision of the ED.
• Manage banking relations and all processes related to Canadian Content Development (CCD) contributions, including tracking payments, invoicing, issuing receipts, and depositing funds.
• Provide regular and accurate updates to the ED and Programs Director (PD) regarding organizational and program-related payments, ensuring congruence between financial records and supporting documentation.

IV. Strategic Administration & Knowledge Management

• Maintain and update the Strategic Action Plan on a monthly basis, monitoring organizational activities to ensure ongoing alignment with the Strategic Plan (SP).
• Develop and maintain a central Knowledge Hub, creating a robust repository of academic research and other relevant papers (related to news, volunteerism, community media, etc.) for staff and stakeholder use.
• Maintain ED’s calendar and develop summaries and actionable items as determined by the ED.
• Support the Programs Team by administering the Selection Committee (SC) recruitment process, including issuing call-outs, maintaining the SC member database, and general liaison duties.

V. Communications, Data & Outreach

• Execute the organization’s Social Media and Communications strategy.
• Manage the production and distribution of the organization’s Newsletter.
• Develop compelling external communications based on organizational data and success stories.

Qualifications

Required Experience and Knowledge

• Minimum five (5) years of progressive experience in administrative or operations management, with at least three years specifically within the Canadian not-for-profit or public sector.
• Demonstrated experience managing sensitive administrative functions, including payroll processing and supporting Board/Governance activities.
• Proven knowledge of, and ability to manage processes compliant with, the Ontario Employment Standards Act (ESA) and CRA regulations for registered charities/NFPs.
• High proficiency in modern office software (e.g., Microsoft 365, advanced Excel/Spreadsheet functions), payroll systems, and database management.
• Post-secondary education (degree or diploma) in Business Administration, HR Management, or a related field, or an equivalent combination of education and experience.

Core Competencies

• Discretion and Confidentiality: Mandatory, exceptional judgment and commitment to maintaining strict confidentiality regarding HR, payroll, and Board matters.
• Attention to Detail: Meticulous organizational skills with a proven ability to manage complex schedules, contracts, and financial documents with zero tolerance for error.
• Proactive Problem-Solving: Ability to anticipate administrative needs, identify systemic issues, and propose and implement effective solutions with minimal supervision.
• Communication: Excellent written and verbal communication skills, tailored for audiences ranging from the Board of Directors to community media contacts.
• Cultural Competence: Awareness and commitment to working effectively with diverse organizations across Canada, reflecting the community media sector.

Terms and Benefits

This is a permanent, full-time position (37.5 hours per week).

Salary Range: $65,000 – $85,000 commensurate with candidate experience and NFP sector averages.

Application Deadline: October 31, 2025

To Apply: Please submit a cover letter and résumé, merged into a single PDF document, to alex@crfc-fcrc.ca with the subject line: Operations Manager Application.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The CRFC encourages applications from a diverse range of candidates, including (but not limited to) women, people of colour, those who identify as 2SLGBTQI+, and people with disabilities.

Benefits found in job post

Medical insurance

Requirements added by the job poster

• Bachelor’s Degree

• Commute to this job’s location

• Can start immediately